Shipping policy

Shipping Policy - Kitty Twin

We process orders within 1-3 business days (excluding weekends and holidays). Once your order has been processed, it will be shipped.

Shipping Times

Estimated delivery time is 7-14 business days from the date you place your order. Please note that these are estimated timeframes and may vary depending on your location and external factors. We currently ship within the United States only.

Free Shipping

We offer free standard shipping on all orders.

Fulfillment

Orders are prepared and shipped by our fulfillment partners, so delivery takes longer than typical same-week shipping and may be affected by carrier or customs processing.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 2-4 days for tracking information to update.

Multiple Packages

If you order more than one item, your order may arrive in separate packages, on different days. You will receive tracking information for each shipment.

Delays

We are not responsible for shipping delays caused by carriers, customs, or unforeseen circumstances such as weather conditions, holidays, or high-demand periods.

Incorrect Address

Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you notice a mistake, contact us right away at hellotwinmedia@gmail.com, and we will do our best to update it before your order ships.

Processing Delays

During high-demand periods, processing and shipping times may be slightly delayed.

Contact Us

Questions about shipping? Email us at hellotwinmedia@gmail.com.