Shipping Policy
Last Updated: March 9th, 2025
Shipping & Delivery Information
We’re excited to get your order to you as quickly as possible! Below are the details of our shipping process:
Processing Time
Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email once your order has been shipped.
Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times are:
- US Standard Shipping: 6-12 business days
- Delivery times may vary depending on your location and the carrier used.
- International Shipping: Shipping times vary depending on the destination. Please check the checkout page for specific delivery estimates based on your location.
Order Tracking
Once your order is shipped, you’ll receive a tracking number via email to monitor its journey.
Shipping Restrictions
We do not ship to P.O. boxes or APO/FPO addresses.
Shipping Delays
Occasionally, shipping delays may occur due to weather, carrier issues, or other unforeseen events. If your order is delayed, we will notify you as soon as possible.
Lost or Stolen Packages
We are not responsible for lost or stolen packages. If your package shows as delivered but you haven’t received it, please check with your local carrier or neighbors. If further assistance is needed, contact our support team at kittytwinshop@gmail.com
International Shipping
International customers are responsible for any customs duties or import taxes imposed by their country. Delivery times may vary due to customs processing.
Damages & Issues
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at kittytwinshop@gmail.com with photos and your order number so we can assist you.
Returns and Exchanges
If there is an issue with your order, please refer to our Return & Exchange Policy page for information on how to proceed.
Changes & Cancellations
If you need to modify or cancel your order, please reach out to us within 48 hours of placing your order. Once an order has been shipped, changes cannot be made.
For any questions, feel free to contact us at kittytwinshop@gmail.com
🐾 We’re happy to help!