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Frequently Asked Questions

How long is shipping?

Standard US shipping takes 6-12 business days. Check your order confirmation email for tracking details!

For more information, check out our Shipping page!

How much is shipping?

Shipping rates vary by location and order size. We offer free shipping on orders over $49!

For more information, check out our Shipping page!

What payments methods do you accept?

We accept a variety of payment methods to make your shopping experience as easy as possible. Currently, we support the following payment options:

  • Credit & Debit Cards: Visa, MasterCard, American Express, and Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

All payments are securely processed to ensure your information is kept safe. If you have any questions or need assistance with payment, feel free to contact our customer support team!

What is your return policy?

We accept returns within 7 days of delivery for unused items in original packaging.

How can I get a discount on my first order?

Apply code KITTYTWIN and get 10% off your first purchase!

For even more discounts, exclusive offers, and updates, be sure to sign up for our email list! You'll receive special deals right in your inbox, so you never miss out 🐾

I have more questions, where can I find more information?

No worries! We have a detailed FAQ page that covers a wide range of topics. You can check it out for answers to any additional questions you may have. Simply visit our FAQ page for more info.

If you still have questions or need further assistance, feel free to reach out to our customer support team at kittytwinshop@gmail.com

We're here to help!🐾